Deliveries start at 07h30 in the morning, with the average drop-off time being 08h00, however this does vary, depending on the traffic volume of the day in question, the weather, the distance of your location from the office, whether our driver has been to you before, etc... The main causes of a late delivery are public transport delays, your designated char arriving late (or not at all!) and inadequate description of a delivery address (if complicated). When booking a char, or placement appointment, please make sure that we have all the details of where you are (eg: Rd, Ave, Lane, Crescent, Street, etc.) We do try our best to accommodate specific drop-off times, if possible, please request when making your booking.

Our Chars work for a maximum of seven and a half hours.

Usually the char will make their own way home once they have completed their work, but occasionally, depending on the allocated char, one of our drivers might pick-up, but you will be advised of this.

We do ask our clients to please provide something basic like a sandwich and a cooldrink/ coffee/ tea for lunch. If they are not able to do this we ask them to let us know when making their booking, so we would be able to make other arrangements.